Who can buy from us?

Any company that will sell the products on to an end-user can purchase our products. These companies usually include Promotional Product Distributors and Souvenir/Retail shops. Those wanting to buy our products for personal use should contact their preferred distributor of printed products.


How can I set up an account with Thermalmate?

If you are eligible for a Thermalmate account (see above), then you can request an account with us using the ‘Request an Account‘ form. This will allow us to provide quotes and samples to you.


Where can I find pricing?

As we are a Trade Only company, at this moment in time, our prices can only be accessed through our sales team. A company account (see above) must exist for us to provide any quotes.


Where can I download images?

Each product page has a ‘download image’ button, or a button to create your own product. Clicking the ‘download image’ button will start a download of the product image on the page. Clicking the button to create your own product will allow you to create and download your own images from all of the different combinations available.


How can I send over my artwork?

If your artwork file is too large to send over email, online services such as WeTransfer or Dropbox can be used to share the file. Artwork should be sent to sales@thermalmate.co.uk.


How much is carriage?

Carriage is free, when delivered in bulk, to one UK mainland address (excluding Scottish Highlands). Delivery to other locations depends on the quantity of your order. For enquiries around specific delivery charges, email sales@thermalmate.co.uk with your delivery address and order details (product and quantity).


Any other questions?

If you have any other questions, feel free to email sales@thermalmate.co.uk.