Privacy & Cookie Policies
Thermalmate Ltd (of Call Hill Farm, Eaglescliffe, Stockton On Tees, Cleveland, TS16 0QU) takes the protection of your data and privacy seriously. This policy outlines the personally identifiable data that may be acquired and used in the routine operations of the business and how that data is used. Thermalmate Ltd is not in the business of selling, renting or trading customer, or customer contact or other personally identifiable information with other companies and will only provide any such information to suitable external companies when required to fulfil customer orders or conduct other legitimate business activities. For example address details might be provided to a courier company to allow delivery of an order.
Types of Data We Hold and Process
All sensitive electronic data held by Thermalmate Ltd is stored on secure servers with all reasonable measures to ensure security put in place.
Client Contact Data
Thermalmate Ltd maintains a set of client data, including contact information, within its customer relation management database system. This is used to facilitate the fulfilment of orders, provision of quotes, invoicing of orders and other such activities necessary to the provision of our goods and services. This data may also be used to communicate with you in order to maintain accuracy of details held and to pursue our goals of providing quality service to companies in the promotions industry.
‘End Customer’ Data
Data provided to us by our clients that relates to customers of that client, here referred to as the ‘end customer’, will be treated with the utmost confidentiality and will only be used as needed in the fulfilment of orders for the client company. ‘End Customer’ data will not be passed onto any external company except where required for fulfilment of orders, for example provision of name and address details to a dispatch company.
Marketing and Automated Emails
Thermalmate uses a third-party provider, Mailchimp, for sending marketing emails to keep you up-to-date on our products, services and special offers, as permitted under the ‘legitimate interests’ basis for processing allowed under the GDPR. The Mailchimp system allows you an easy means to opt out of the emails by clicking the ‘unsubscribe’ link at the bottom of each email. The Mailchimp system provides us with statistics on email opening and opening of any links within the email. This data is generalised and cannot be used to monitor any one individual’s activity. Please see Mailchimp’s privacy notice for further information:
Thermalmate Ltd may also send automated emails directly for specific purposes such as order follow ups. To restrict these, please follow the instructions on the email or contact us.
The websites operated by Thermalmate Ltd (including sportsbottlesgalore.com) all store ‘cookie’ data to allow certain functionality, including access to restricted areas of a website that are available to users who have been provided with a log in. This data may include generalised statistics on page usage but, even where a user is logged in, the data gathered is not used to monitor or record the behaviour of any one individual.
Where log-ins are provided and the required data is stored, the data in question is restricted to the use of the site in question. Log-ins must be specifically requested and provision of these is limited to people verified as members of the promotions industry. The resulting data is not shared with any other company and is only used in the processes of authenticating users of the given website.
Websites and webhosting may also automatically record a visitor’s IP address, browser type and date and time of access to specific pages. This may on occasion be used to gain statistics of site visitors from various geographic locations but is not used to identify or monitor individual site visitors.
Visitors to Thermalmate Ltd may, on request of the password, make use of the company Wi-Fi. While Thermalmate Ltd does not purposefully gather information on the use of this, some information may be logged automatically by the operating software of the network routers. This data may include information about the device, volumes of data used, website and applications used and the time and location of access. Thermalmate Ltd will not access this information or provide it to another party except if legally required to do so.
Thermalmate Ltd records CCTV on the company sites to fulfil legal and insurance obligations and to help ensure the safety of visitors and staff. This data is maintained in a secure location and is not retained for more than 30 days under ordinary circumstances. CCTV data will not be shared with any other party except where there is a compelling reason or legal requirement to do so.
- Internet Explorer: http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies
- Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
- Mozilla Firefox: http://support.mozilla.org/en-US/kb/Blocking%20cookies
- Apple Safari: http://docs.info.apple.com/article.html?artnum=32467
Google Analytics Opt-Out
For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.
Contact and Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the GDPR. Every effort has been made to ensure a safe and secure form to email submission process but users using such form to email processes do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Thermalmate Ltd is fully committed to maintaining the rights of individuals to view, amend or delete their personal data, as defined under the current GDPR legislation. We reserve the right to levy a charge for this where appropriate and allowed by the Information Commissioner’s Office. If you wish to raise a request, please contact us.
This document in no way restricts your individual rights as defined in current legislation and where any conflict occurs, current legislation takes precedence.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
While every effort is made to do so, the owners of this website cannot guarantee or verify the contents of any externally linked website. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Resources & Further Information
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- Privacy and Electronic Communications Regulations 2003 – The Guide
April 2018 Edited & customised by: Thermalmate Ltd.
Company Registration Number: 06666236 (England and Wales).
Registered office address: Call Hill Farm, Eaglescliffe, Stockton On Tees, Cleveland, TS16 0QU